Return & Refund Policy

We want you to shop with confidence at Peonyin. If something isn't right with your order, we're here to help.

1. Your Right to Cancel

For most products purchased online, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

After notifying us of your decision to cancel, you have a further 14 days to return the goods.

Certain products may be excluded from this right under applicable law.

To notify us of a cancellation, please email service@peonyin.com with your order number and a clear statement that you wish to cancel.

2. How to Return an Item

Please contact us before sending your return so we can provide the correct return address and instructions.

Return address:
Country : China
Province : GuangDongsheng
City : Dongguanshi
Address : Xiaobaiju Supply Chain, 4th Floor, Building B, Kesui Jingu, No. 1 Dongfeng West Road, Dali Village, Qingxi Town
Contactor : Du Zuojun (Qyq)
Postcode : 523648
Phone number : 13360663005

For change-of-mind returns, the customer is responsible for the direct cost of returning the goods, where this has been clearly disclosed before purchase and is permitted by law.

You may inspect the goods as you would in a physical shop. Any reduction in value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods may be reflected in the refund where permitted by law.

3. Faulty, Damaged or Incorrect Items

If your item arrives damaged, is faulty or is not as described, please contact us at service@peonyin.com.

Please include your order number and a description of the issue. Photos may help us resolve the problem more quickly.

We will provide an appropriate remedy in accordance with your statutory rights, including a refund, repair or replacement where applicable.

4. Refunds

For valid cancellations, we will issue your refund without undue delay and no later than 14 days after receiving the returned goods or receiving evidence that you have sent them back, as applicable.

We may withhold the refund until we receive the goods or evidence that they have been returned.

We will refund the eligible amount using your original payment method, unless you expressly agree otherwise.

Where required by law, your refund will include the cost of standard outbound delivery. Additional costs for a more expensive delivery option are not refundable beyond the standard delivery amount.

Your payment provider may take additional time to display the refund in your account.

5. Contact Us

For returns, refunds or other order-related questions:

Email: service@peonyin.com

Please include your order number when contacting us.

Nothing in this policy affects your statutory consumer rights.