Shipping Policy

Thank you for shopping with Peonyin. We want to make your shopping experience as clear and straightforward as possible.

1. Order Processing

Orders are usually processed within 1–2 working days after payment has been confirmed.

Once your order has been dispatched, we will send you a shipping confirmation email with tracking information, where tracking is available.

We currently offer delivery to the United Kingdom.

Estimated delivery time: 5–8 working days from the date of your order.

This estimate includes our usual order processing time.

Please note that delivery estimates may vary depending on the product, destination, courier services and circumstances beyond our control.

Any different product-specific delivery estimate will be communicated before you complete your purchase.

Orders under £35:

Orders of £35 or more:

Available delivery services, applicable charges and relevant delivery estimates will be displayed during checkout.

Where tracking is available, you will receive a tracking link by email after your order has been dispatched.

You can also visit our Track Your Order page for available tracking updates.

If you need assistance locating your parcel, please contact us.

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur.

If your parcel is delayed or appears to be missing, please email our customer service team with your order number.

We will investigate the delivery status and explain the available options.

Your statutory consumer rights remain unaffected.

For any delivery-related questions, please contact:

Email: service@peonyin.com

Please include your order number so we can assist you more efficiently.

Thank you for shopping with Peonyin.